Customer Service

Repair parts

You can help us to process material returns faster. Print a RMA form and include it with the goods (RMA = Return Material Authorization form). In case you were already given a valid RMA number, enter it into your form. Fill in all fields (if necessary and possible) and make sure to provide as much detail of the error description as possible. Enclose the filled-in and printed form (with or without RMA number) as repair supply note with the consignment.

Repair supply note RMA

Customer data

Company*

Customer number

Customer‘s reference/PO number

Street and house number*

ZIP CODE*

City/town*

Country*

State

Contact details

First name*

Last name*

Telephone number*

Email address*

Position

Parts/goods shipped

Parts *

Converter

Sonotrode

Amplitude coupler

Stack

Generator

PK module LSM

PK module TSM

Assembly

Actuator

Cable (set)

Controller / Panel

Handheld programming unit

Monitor

Handheld ultrasonic welder

Fixture

Machine

UltraSpin

Rotating kit

Anvil

Description of the error or defect*

Parts no.

Serial number

From SM no. / customer machine

FIND YOUR SERIAL NUMBER

Please upload images of your parts or assemblies in JPG/PNG/ZIP format.

select file

Sample images:

What do you want us to do with non-repairable parts?*

Please select an answer.

Should be shipped back at customer´s expense.

Please dispose of the part(s) free of charge.

Shipping

After submitting the RMA form, you will receive a confirmation email containing a copy of the form. Please print out the copy of the form and enclose it with your return.

Please send the part(s) to:

Herrmann Ultraschalltechnik GmbH & Co. KG

Service Department

Descostr. 3-11

76307 Karlsbad

Germany

+86 512 5320 1286 service@herrmannultrasonic.cn www.herrmannultrasonic.cn

Please send the part(s) to:

Herrmann Ultrasonics (Taicang) Co. Ltd.

ATTN: Ms. Meihua Zhang

Building 3, No.11 East Qingdao Road

Taicang Economic Development Zone

Taicang City 215400, Jiangsu Province

China

+86 512 5320 1286 service@herrmannultrasonic.cn www.herrmannultrasonic.cn

Please send the part(s) to:

Herrmann Ultrasonics, Inc

ATTN: RMA Department

1261 Hardt Circle

Bartlett, IL 60103

USA

+86 512 5320 1286 service@herrmannultrasonic.cn www.herrmannultrasonic.cn

Please send the part(s) to:

Herrmann Ultrasonic Japan

ATTN: Ms. Ikumi Kato

Administration Department

KOIL 506, 148-2 Kashiwanoha Campus

178-4 Wakashiba, Kashiwa City

Chiba 277-8519

Japan

+86 512 5320 1286 service@herrmannultrasonic.cn www.herrmannultrasonic.cn

I have read and accept the privacy policy.*